Everything you need to know about ordering wholesale food packaging from True Earth Packaging. Can't find your answer? Get in touch — we respond within one business day.
The easiest way is to fill out the quote request form on our Contact page. Tell us what products you're looking for, your approximate quantities, and your delivery location. We'll respond within one business day with availability and pricing. You can also email us at info@trueearthpackaging.com or call +1 672-985-9083 (Mon–Fri, 9am–5pm PT).
We sell by the case, which is standard for wholesale packaging. Case quantities vary by product — some categories come in cases of 50, others in larger quantities. Contact us with the specific items you need and we'll confirm the case size and pricing.
Yes. Most customers order several product types together — takeout containers, cups, and cutlery in a single delivery, for example. There's no requirement to order just one product category.
Reach out and ask. We're happy to discuss sample options for customers who want to verify product fit and quality before committing to a full case order.
Our primary delivery area covers the full Lower Mainland — Vancouver, Surrey, Richmond, Burnaby, Langley, Port Coquitlam, Coquitlam, Port Moody, North Vancouver, New Westminster, and Delta. We also serve Abbotsford and the Fraser Valley, Vernon and the Okanagan, and Vancouver Island. See our full Service Areas page for city-by-city details.
Lead times vary by product and your location. Contact us with your order details and we'll confirm the earliest available delivery date. We respond to all inquiries within one business day and aim to deliver first orders as quickly as possible.
Yes — qualifying orders in the Lower Mainland receive free delivery. Contact us for the current threshold for your area. For extended service areas (Vancouver Island, Okanagan, Fraser Valley), reach out and we'll confirm delivery arrangements and costs.
Contact us to ask about pickup options for your area. Reach out and we'll let you know what's available.
Yes. Our compostable straws, birchwood and cornstarch cutlery, and sugarcane bagasse containers are designed to meet the requirements of Metro Vancouver's Single-Use Item Bylaw. If you're unsure which products your business needs to replace, contact us and we'll help you identify the right compliant alternatives from our range.
Compostable packaging breaks down into nutrient-rich compost within a specific timeframe under industrial composting conditions — this is the standard Metro Vancouver bylaws reference. Biodegradable is a broader term meaning something will break down eventually, but without a defined timeframe or composting requirement. When choosing compliant packaging, look for certified compostable labelling.
Sugarcane bagasse is the fibrous material left after sugarcane juice is extracted. It's processed into strong, heat-resistant plates, bowls, and clamshells that are 100% compostable in industrial composting facilities. It's a popular alternative to styrofoam and non-compostable plastic containers, and performs well with hot and wet foods.
Over 35% of our catalogue is eco-friendly — spanning 9 categories. This includes compostable sugarcane bagasse containers, birchwood and cornstarch cutlery kits, compostable straws, kraft paper bags, compostable garbage bags, and recyclable PP and PET containers. Browse the full catalogue on our Products page.
We carry 500+ products across 26 categories — takeout containers, hot and cold cups, eco-friendly cutlery, kraft bags, soup bowls, napkins, aluminum foil trays, pizza boxes, gloves, garbage bags, and more. Browse the full range on our Products page.
Custom printing is not part of our current standard range. If that's something you're looking for, reach out — we'll see how we can point you in the right direction.
Yes. All products in our catalogue are food-grade and suitable for direct food contact where intended — including our takeout containers, cups, cutlery, and sugarcane bagasse plates and bowls.
We sell at wholesale prices by the case with no complicated tier structures. You get competitive pricing from your first order. See our Pricing page for more details, or contact us for a full price list on specific products.
Yes. If you find the same product at a lower price from another BC supplier, reach out and we'll do our best to match it. We want to earn your business on both price and service.
Contact us if there's an issue with your order. We stand behind the quality of our products and will work with you to make things right if something isn't as expected.
We respond to all inquiries within one business day. Email, phone, or the contact form — whatever works best for you.